How can a Collection Lead edit an order?

To edit an order submitted by a Collector, simply:

1. click on the link in the notification email or visit Medway Practice's backend - BigCommerce.
2. Go to B2B > Orders.
3. Select the order you want to modify. Click on the 3 dots (...) on the right end side of the order, and click Edit order.

4. Ignore the pop-up and click Ok.

5. Customer info: ignore this step and click Next.

6. Items: Here you can:

• Add items via the search bar, entering the SKU or name of a product.
• Modify the quantity of a product.
• Remove a product via the three dots (...) under Action, on the right.

7. Fulfillment: ignore this step and click Next.

8. Payment: ignore this step and click Save. The status of the order is automatically updated to Awaiting fulfillment.

Updated on: 30/07/2025