ACCs will now have the ability to submit consumable orders directly to their collection leads through a new process via Medway Practice.

What is changing for Collection Leads?

Collection Leads will no longer need to manually key orders from Collectors into P2P.

Orders are instead entered by Collectors in Medway Practice and submitted for review/modification before being sent to the warehouse for processing.

What are the benefits of the new process?

The main benefits of this new process for Collection Leads are:

• All orders are submitted electronically
• All orders are visible in one place
• Collection leads can review and modify orders within the backend of Medway Practice
• Orders are automatically submitted (once a day) to SAP upon approval

What is the new process?

1. An order is submitted in Medway Practice by a collector.
2. The order status is changed to Pending Approval.
3. An email notification is sent to the Collection Lead assigned to this ACC. A link inside the email redirects the user to the order in BigCommerce.
4. The Collection Lead can modify the order or approve the order by changing the order's status to Awaiting fulfillment.
5. Once a day (midnight), all the orders of the day with status Awaiting fulfillment are sent to SAP.

Review process demo

Updated on: 09/12/2025