• How to order consumables?

  Select items Once logged in, go to the Consumables tab. Product availability is based on the pathology associated to your account during sign up. Simply update the quantity of the product desired. Products are organised by category. You can also search for a product name or SKU via the search bar. Once ready, simply click on Go to checkout to complete your order. Note that you download a CSV copy of the consumables list via the the Download CSV button.Popular

• What is the status of my order?

  Once your order reaches our warehouse, delivery times can vary depending on your region. We always aim to dispatch orders promptly, but some areas may experience longer transit times. If your order is taking unusually long to arrive, please fill up this order status update enquiry form for an update. Include your order number and any other details that may help us locate your order quickly. Our team will review your request and get back to youPopular

• An item is missing from the consumables list. What should I do?

  Only products listed on Medway Practice are available for ordering, with availability varying by state. If a product you’re looking for isn’t listed, it’s likely that we don’t offer it. Please note additional information below: Medical centres/Hospitals/Aged care facilities To request items not listed, please contact your MLO first for further advice. You can list additional items in the comments box in the consumables section. However, please note that not all requests can be accommFew readers

• Some items are missing from my delivery. What should I do?

  We understand how frustrating it can be to receive a delivery with an item missing, and we’re here to help make it right. If you notice that one or more items are missing from your order, please email us at practice@medway.com.au as soon as possible. In your email, include your order number and clearly list the item(s) missing so we can investigate quickly. Our team will prioritise your request and work to resolve the issue without delay. You can expect a response from us as soonFew readers