Collectors

• How can Collectors sign up to Medway Practice?

  An account has already been created on behalf of your ACC. Simply visit https://practice.medway.com.au/ and click on Forgot my password? Enter your ACC email address, solve the CAPTCHA and submit the form. 3Some readers

Collection leads

• How to approve an order?

  ACCs will now have the ability to submit consumable orders directly to their collection leads through a new process via Medway Practice. What is changing for Collection Leads? Collection Leads will no longer need to manually key orders from Collectors into P2P. Orders are instead entered by Collectors in Medway Practice and submitted for review/modification before being sent to the warehouse for processing. What are the benefits of the new process? The main benefits of this new processFew readers

• How can a Collection Lead edit an order?

  To edit an order submitted by a Collector, simply: click on the link in the notification email or visit Medway Practice's backend - BigCommerce. Go to B2B Orders. Select the order you want to modify. Click on the 3 dots (...) on the right end side of the order, and click Edit order. 4. Ignore the pop-up and click Ok. (https://storaFew readers

• How can I add a new collection centre (ACC) to Medway Practice?

  Adding a new collection centre (ACC) to Medway Practice is simple and only takes a few minutes. All you need to do is fill out the Collection Centre Request Form. This form captures the essential details of your new site, ensuring our team can set it up correctly in the system. Once submitted, the Medway Practice support team will review your request and confirm when the centre has been added.Few readers

• Where is the list of ACCs assigned to me?

  You can view the full list of Collection centres assigned to your account under B2B Companies.Few readers

• I am on leave - can I delegate my ACC orders for approval?

  At present, there is no feature in Medway Practice to fully delegate all your ACC orders to another person in one step. However, you can still arrange for a colleague to approve your orders while you are away by following these steps: 1. Prepare a list of your ACCs Before going on leave, compile a list of all the ACCs you are responsible for. Share this list with the colleague who will be covering your approvals. 2. Access ordersFew readers