Registration
How can I register an account on Medway Practice?
To register, Practices need to Create an account via the log in page or go directly to https://practice.medway.com.au/register. You will presented three steps. Account Account-1 Account email must be unique toSome readersWhat is Medway Practice?
Medway Practice is your one-stop platform for all BUs (including Vetnostics) for ordering products and services from the Healius pathology network. We’re consolidating and streamlining our services to give doctors and practices greater convenience, efficiency, and control. Medway PracticeFew readersCan I create multiple user accesses for a same account?
Medway Practice allows you to add multiple users under the same account. This is useful if you want different team members (e.g. doctors, nurses, collectors, or admin staff) to access and use the platform individually while sharing the same clinic account. Where to manage users To create or manage users: Navigate to the User management section from thFew readers
Consumables
How to order consumables?
Select items Once logged in, go to the Consumables tab. Product availability is based on the pathology associated to your account during sign up. Simply update the quantity of the product desired. Products are organised by category. You can also search for a product name or SKU via the search bar. Once ready, simply click on Go to checkout to complete your order. Note that you download a CSV copy of the consumables list via the the Download CSV button.PopularWhat is the status of my order?
Once your order reaches our warehouse, delivery times can vary depending on your region. We always aim to dispatch orders promptly, but some areas may experience longer transit times. If your order is taking unusually long to arrive, please fill up this order status update enquiry form for an update. Include your order number and any other details that may help us locate your order quickly. Our team will review your request and get back to youSome readersAn item is missing from the consumables list. What should I do?
Only products listed on Medway Practice are available for ordering, with availability varying by state. If a product you’re looking for isn’t listed, it’s likely that we don’t offer it. Please note additional information below: Medical centres/Hospitals/Aged care facilities To request items not listed, please contact your MLO first for further advice. You can list additional items in the comments box in the consumables section. However, please note that not all requests can be accommFew readersSome items are missing from my delivery. What should I do?
We understand how frustrating it can be to receive a delivery with an item missing, and we’re here to help make it right. If you notice that one or more items are missing from your order, please email us at practice@medway.com.au as soon as possible. In your email, include your order number and clearly list the item(s) missing so we can investigate quickly. Our team will prioritise your request and work to resolve the issue without delay. You can expect a response from us as soonFew readersCan I have multiple addresses under the same account?
Absolutely. To edit, add or remove an address under your account, please contact practice@medway.com.au. At checkout (or courier form), please select the correct address for delivery (or pickup) via the toggle.Few readers
Courier
How to request a courier pickup?
Pick up form Practice staff can now request a courier by submitting a form. Note that this functionality will only be available to practices in some selected areas. This will be rolled-out progressively over 2025. Go to the Courier tab. Select a pick up address from the dropdown. Provide a sample reference - the name of the patient for example. If mulSome readersIs the courier form available in my area?
You can check if your practice can access our online courier form on Medway Practice by entering your postcode in the form below.Few readers
Referral pads
This section contains no articles.