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Stephane Recouvreur

Learn more about payment methods and invoicing.

Payments

I want to order using a PO number. How do I proceed?

You find your invoice navigating to Orders > select an order > view invoice.

Where can I find my invoice?

Manage your account, users, addresses and more.

Admin

Can I create multiple user accesses for a same account?

Can I have multiple addresses under the same account?

Can I add or update a practice address?

Get started

I can’t log in — what should I do?

How can I register an account on Medway Practice?

What is Medway Practice?

Learn how to order consumables for your practice.

Consumables

How to order consumables?

How to use the shopping lists feature?

I want to forward all my invoices to a specific email address. How can I do that?

What is the status of my order?

Some items are missing from my delivery. What should I do?

Learn more about our pathology collect service through Medway Practice.

Courier

How to request a courier pickup?

What is Courier Express and how to use it?

Where can I see my scheduled pickup information?

Your go-to section for answers to veterinarian-specific questions.

Veterinarians

Why has the free tube selection changed?

Print customised referral pads, delivered straight to your door.

Referral pads

How can I request a customised referral pad?

Staff

How can Collectors sign up to Medway Practice?

How to approve an order?

How can a CCM edit an order?

How can I add a new collection centre (ACC) to Medway Practice?

Where is the list of ACCs assigned to me?

I am on leave - can I delegate my ACC orders for approval?

Learn how to register, report access, and CPD hour allocation.

Can I just use the standard request forms rather than changing to the designated Skin Audit Forms?

Help Centre